How can I contact Runway Skirts?

You can fill the Contact Us form on our website or send an email to support@runwayskirts.com. Emails are answered during regular business hours Monday through Friday, excluding holidays.

Pre-orders are items that are not currently in stock. They will ship once the item arrives. If you also ordered in-stock items, they will ship together with the pre-order unless you request separate shipping.

What is the return policy?

Please refer to our Return Policy page for full information and requirements on how to make a return.

How do I exchange or return an item?

Visit our automated Returns Center to start your return process quickly and easily.

Can I cancel my order?

Only unfulfilled orders can be cancelled. A processing fee will be deducted from the refund amount. High Risk Fraud orders that are cancelled are also subject to this deduction.

Frequently Asked Questions

1. Do you have a physical store?

Por el momento sólo operamos en línea.

2. How can I contact you?

Kindly fill the Contact Us form or send us an email at support@runwayskirts.com for questions or concern regarding an order or item(s). Emails will be answered on regular business hours from Mondays thru Fridays excluding holidays.

3. When will my order be shipped? We do our best to ensure that all orders of items in stock placed before 4:00 PM are shipped the same day. Although during peak periods, this may take a few extra days. Orders placed on weekends or holiday's will be shipped the next business day. We will send you an email with your order confirmation and tracking information as soon it’s shipped. If the email is not in your inbox, don't forget to check your junk mail or spam folders.

4. Which shipping courier do you use?

PR orders are sent via USPS. US orders are sent via USPS or UPS 2nd Day. For international orders other couriers may be used. Please refer to our Shipping Policy for more information.

5. What is a Pre Order?

Pre-orders are items that are not currently in-stock. If you submit a pre-order, the item will be reserved for you and shipped out as soon as the item is in stock. Credit cards will be charged at the time of purchase.

6. When will my Pre Order be shipped?

Each Pre Order has its own delivery timeframe, since it depends on the designer’s production and our suppliers. Most Pre Orders arrive within 1 to 3 weeks. The estimated date shown when you add the item to your cart is an estimate, not a guarantee. We will notify you via email as soon as your order ships.

7. My order has an item in stock and a Pre Order item. When will it be shipped?

Si su pedido contiene un artículo que está en stock y un artículo en Prepedido. Ambos artículos serán enviados una vez que el artículo en Pre Orden llegue. Dado que sólo un envío se pagó en la caja. Si desea que su artículo en stock se envíe primero, póngase en contacto con nosotros en support@runwayskirts.com.

8. Whats your Return Policy?

Consulte nuestra Política de devoluciones para más información y requisitos para realizar una devolución.

9. How I exchange/return an item?

Please visit our automated Return Center to start your return.

10. Do you have a Size Guide?

Al elegir su talla, tenga en cuenta que nuestra ropa es más pequeña que la de los grandes distribuidores. Por este motivo, incluimos las medidas en todas las prendas.

11. I need help selecting my size

We will be more than happy to help you select a size that best fits you. Send us an email at support@runwayskirts.com. Please have your measurements available or we’ll help you take them.

12. Do you have E-Gift Cards?

Sí, tenemos RunwaySkirts Tarjetas E-Regalo disponibles.

13. Can I cancel an order?

Only unfulfilled orders can be cancelled and the processing fee will be deducted from the refund amount. Also High Risk Fraud orders we receive and cancel will be subject this deduction.

Moneda